9780730327004

Dealing With The Tough Stuff

Paperback / softback by Darren Hill, Alison Hill, Sean Richardson

A practical toolkit for handling workplace conflict and difficult conversations

Dealing with the Tough Stuff is the business leader's critical guide to handling difficult conversations in the workplace. Based on the science of human behaviour — both verbal and nonverbal — this book is packed full of practical and pragmatic strategies for managing conflict situations. You'll learn a variety of diagnostics, models and processes that you can start using today, and you'll benefit from expert tips, tricks and tools for leading important conversations with empathy and assertiveness. This updated second edition includes new material on key conversations with distance workers, as well as within the context of a fast-growth company, and a broad selection of real-world case studies from a diverse array of workplaces. Backed by contemporary psychological theory and time-tested amongst thousands of leaders, these highly relevant suggestions give you the power to deal with the tough stuff effectively and compassionately.

The human element plays a large part in the manager's role, yet many lack the training needed to deal with people effectively. This book helps you understand what makes people tick, and helps you develop the human skills you need to manage.

  • Achieve clarity and directness in your communications
  • Deal with anger, stubbornness and defensiveness
  • Develop the skills to manage immediate crises
  • Set priorities, and build a foundation of strong communication

Avoiding the tough stuff can be extremely costly for managers, staff and the business as a whole. No one enjoys these conversations, but they are inevitable — and the right set of skills goes a long way toward making them run smoothly, with greater results out the other side. Dealing with the Tough Stuff is your indispensable primer on human behaviour, and effectively navigating tough conversations at work.

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PRODUCT DETAILS

Format: Paperback / softback, 264 pages Language: English
Dimension: 140 x 15 x 213mm ISBN10: 0730327000
Weight: 159g ISBN13: 9780730327004
Publication Date: 08 Feb 2016 Publisher: Wiley

ABOUT AUTHOR

Behavioural scientist DARREN HILL and psychologists ALISON HILL and DR SEAN RICHARDSON are directors of the behavioural strategy company Pragmatic Thinking. They work with forward thinking companies to equip and support managers and leaders to work more confidently with people. The first edition of Dealing with the Tough Stuff is now available in four languages.

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  • 2. To be eligible for a return or refund, you must make a request within 3 days of your order’s arrival as well as your order being in an unused condition.

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