Hotel Management and Operations

Paperback / softback by Denney G. Rutherford, Michael J. O'Fallon

This newly updated edition is  a compilation of readings, divided into nine sections, each examining a specific hotel department or activity. Each topic is examined through a variety of viewpoints on the duties, responsibilities, problems, and opportunities encountered there.  Multidimensional case studies, taking a practical approach, challenge readers  to identify the central issues involved in complex management problems, understand the structure and resources of the department in question, and find solutions that may help in managing other hotel resources and departments.  

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Format: Paperback / softback, 512 pages Language: English
Dimension: 188 x 23 x 231mm ISBN10: 0470177144
Weight: 771g ISBN13: 9780470177143
Publication Date: 16 Dec 2009 Publisher: Wiley


Michael J. O'Fallon, PhD, teaches in the Hospitality and Tourism Management Department in the College of Business at James Madison University.

Denney G. Rutherford, PhD, is the Endowed Chair Emeritus in the School of Hospitality Business Management at Washington State University.


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